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What are Touchpoints and how to use them in a Customer Journey Map - Service Design Show | Customer journey mapping, Journey mapping, Service design
What are Touchpoints and how to use them in a Customer Journey Map - Service Design Show
Okay great, you want to create a customer journey map. Not just any customer journey map...A journey map that's actually going to help you create a better experience for customers and value for your organisation.To craft this map you want to know how to map touchpoints the right way.More...Touchpoints are the moments where your customers … Continue reading "What are Touchpoints and how to use them in a Customer Journey Map"
